Effective date: [15.05.2025]

At Reser AI, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, store it, and keep it secure.

1. What data we collect:

• Name, email address, phone number
• Booking information (date, time, location, preferences)
• Messages sent via our AI assistant (on website, Telegram bot, etc.)
• Technical information: IP address, device info, cookies, and analytics

2. How we use your data:

• To manage and process bookings
• To personalize your experience with our AI assistant
• To provide customer support and improve our service
• To send notifications, confirmations, and updates
• For internal analytics and security

3. Use of Telegram Bot and AI Assistant:

We provide the option to interact with our service through a Telegram bot and AI assistant. When using Telegram:

• Your messages to the bot may be processed to manage bookings, answer questions, and analyze preferences
• Conversations may be saved to improve accuracy and provide conversation history
• Telegram is a third-party platform — we recommend reviewing their Privacy Policy

Our AI assistant may use the data you provide to:

• Process booking requests
• Offer personalized recommendations
• Respond to your questions in real time

4. Who we share your data with:

We do not sell your personal data. It may be shared with:

• Reser AI staff for service operation
• Partner businesses (e.g., salons, restaurants) — only when you make a booking
• Third-party services for analytics, data storage, or messaging (under confidentiality agreements)

5. How we protect your data:

• Encrypted and secure connections (HTTPS)
• Secure server storage
• Access to personal data is restricted
• Security systems are updated regularly

6. Your rights:

You have the right to:

• Request a copy of your data
• Correct any inaccuracies
• Request deletion of your data (as permitted by law)
• Opt out of marketing communications

To exercise these rights, contact us at: support@reserai.com

7. Cookies and analytics:

We use cookies to enhance your experience. You can disable cookies in your browser settings. We also use analytics tools (e.g., Google Analytics) to understand how users interact with our site.

8. Changes to this policy:

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact:

If you have any questions about this privacy policy, please contact us:
📧 support@reserai.com